Shipping Information
Want to order from aquarium gallery? We ship Australia-wide. Our rates are as follows:
- $24.95 for standard shipping, $39.95 for livestock and additional shipping may be charged on items labelled as “bulky”
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Orders $250 and over are shipped free freight, shipping time is 2-5 working days as long as stock is available, “bulky” items are not always covered.
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Perth customers can collect from our store 9/48 Prindiville Drive Wangara 6065 please wait to hear order is ready to collect before pick up.
4. We ship with a range of companies including Australia Post, Startrack express. Delivery times range between 1-5 working days heavy items or non stock items are longer.
5. Please note some bulky items require additional shipping charges regardless of total order value, please call or email for details. (this typically includes bulk hard scapes, substrates, massive items such as extra large canister filters and aquariums above 10 kg).
6. Live Stock is guaranteed live arrival to most major centres only if delivery can be within a 24 hour coverage. If your location means that the delivery wil ltake more than 24 hours, then we cannot take on the risk and upon your agreement it will be shipped at your own risk. Please use a delivery address where someone is available to take parcel when livestock is included. Live Stock is shipped with an overnight service to most major centres in Australia, this is a door to door service.
7. We cannot guarantee 24 delivery Outside metro centres and to rural areas. As such our Livestock guarantee will not be applicable.
8. Livestock are only shipped Monday to Wednesday as it can happen that a mistake on the courier's end can cause delays and the last thing we want is for livestock to be stuck somewhere over the weekend.
9. For some rural locations we offer an airport collection where available if prior arrangements are made please email or call for more info.
10. Livestock claims require notification via email within 12 hours of arrival with photos attached.